Refund policy

RETURN & REFUND POLICY

Thank you for shopping at D’Luxe. We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

RETURNS

You have 14 days from the date you receive your item to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.

To start a return, please email us at [your email] with your order number and reason for return. We will provide you with return instructions.

REFUNDS

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that it may take additional time for your bank to process the refund.

NON-RETURNABLE ITEMS

∙ Items worn, used, or damaged by the customer

∙ Items returned after 14 days

∙ Sale or clearance items (final sale)

∙ Gift cards

DAMAGED OR WRONG ITEMS

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will send a replacement or issue a full refund at no extra cost to you.

SHIPPING COSTS

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. Original shipping costs are non-refundable.

EXCHANGES

We do not offer direct exchanges at this time. Please return the original item for a refund and place a new order for the item you’d like.

LATE OR MISSING REFUNDS

If you haven’t received your refund within 10 business days, please check with your bank first. If you still haven’t received it, contact us at dluxe.com@dluxecom.com and we will look into it.

For any return or refund questions, email us at dluxe.com@dluxecom.com. We aim to respond within 24 hours.