FAQ

“HOW LONG DOES SHIPPING TAKE?
Standard shipping takes 10-20 business days. International orders take 15-25 business days.
WHAT IS YOUR RETURN POLICY?
We offer 14-day returns on unused items in original packaging. Email us to start a return.
IS YOUR JEWELRY REAL GOLD?
Our pieces are 18K gold-plated over premium stainless steel for lasting quality and a luxurious finish.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking number via email once your order ships. Allow 2-3 days for tracking to update.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to most countries worldwide.
MY ORDER ARRIVED DAMAGED. WHAT DO I DO?
Contact us within 48 hours with a photo of the damage. We’ll send a replacement or full refund.
HOW DO I CONTACT YOU?
Email us at dluxe.com@dluxecom.com. We respond within 24 hours.”